The Old Appliance Club

The Old Appliance Club

Parts, Service, Information for Antique Stoves and Appliances / 805-643-3532

Sponsored by J.E.S. Enterprises, Inc. and ... People Like You, who Love Old Appliances

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For Immediate Release

November 7, 2002 

Antique Stove Virtual Service Call®   


The Old Appliance Club

P.O. Box 65

Ventura, California 93002



Antique Stove Virtual Service Call® a revolutionary new service created for vintage stove owners seeking technical assistance, has been created by Jack Santoro, antique stove restoration pioneer, author, historian and founder of 

The Old Appliance Club.


According to Santoro, the biggest problem associated with antique stove and appliance ownership has always been the lack of knowledgeable repair and parts services on a local level. Without these two basic ingredients, a malfunctioning older stove or appliance is almost certainly doomed. Santoro believes he has finally solved this dilemma for thousands of old stove owners.


“I am introducing what I feel is the most significant  “missing link” in the old stove and appliance field. I call it

  Antique Stove Virtual Service Call® high-tech solutions for low-tech equipment. 

By utilizing the new technology of a web cam, camcorder, or digital camera, plus Internet access, a professional “Virtual Service Call” on your old stove is possible no matter where you live on the planet. All we need is a clear description of the problem and to see the equipment. We can work with the consumer or, if they prefer, a local tech of their choice. It’s that simple.” 

– Jack Santoro


The process begins with the consumer detailing the problem they are experiencing by sending an e-mail query to: or by calling 805-643-3532. All services are flat-fee based to be cost effective. There is no charge for a preliminary evaluation. If no known solution is available the consumer will be notified.


For over three decades Santoro has dedicated his focus on developing unique antique stove services, products, How To manuals, and building the largest organization in the world for old appliance owners, The Old Appliance Club Santoro sees his cyber-restoration and repair concept to spread accommodating every style of antique appliance in the very near future.


Jack Santoro is the editor of The Old Road Home vintage appliance magazine and founder of The Old Appliance Club. He is commonly acknowledged as a leading antique stove expert in America. Since the early 70s Santoro has been interviewed over 800 times on the topic of major antique appliances in American kitchens. He has served as a consultant to PBS - The History Channel “The History of Household Wonders, various museums and historical institutions throughout North America, including the Smithsonian in Washington.

To learn more about The Old Appliance Club please see:


For interview listing please see:




Call (805) 643-3532  or  Email  for Assistance.

TOAC Shop ... Parts, Services & Information for Antique Stoves.


Outside USA or CANADA - must have USA address for all orders.

Get Help Instantly... we accept Debit Cards, MC, Visa, Amex, Discover and Diners Club too.

        ECheck, and PayPal.

PayPal account not necessary ... PayPal accepts all major Credit Cards.

PayPal Orders: use email  and describe your Order.

TERMS: Sales Tax will be applied to all California orders.


Insurance Coverage or Signature Confirmation Delivery available on request.

Not liable or responsible for any damage or delays due to shipper.

No replacement or refund on any item that has been lost or recorded as Delivered by carrier.


 We recommend you hire a qualified, licensed service technician diagnose your stoves problem first as we do not diagnose mechanical problems over the telephone.

All warranties on thermostats or safety valves start from the day the customer receives the order regardless of when the unit is installed.

All sales final - no refund nor replacement on: any thermostat rebuilding orders or thermostat exchanges, custom fabricated safety systems, safety valves, pilot assemblies, minipilots, combination pilot replacements or specific rebuild orders.

 All sales final - no refund nor replacement on rebuilt or new electrical parts or elements due to damage from a malfunctioning appliance that caused the replacement part to arc and burn out.

All stated warranties on thermostats, safety valves or any other equipment start from the day the customer receives the order regardless of when the unit is installed. If the unit is sent in for warranty service the customer is responsible for shipping charges. Warranty service is in effect for the stated period only.


 All sales final on:  PDF files, printed materials and electrical parts, used parts and services.

 Porcelain Enamel Service:  On rare occasions during the porcelain baking process parts can warp. Even after all precautions are taken during the process, this is unavoidable. There is no refund or replacement if this should happen. Consider this carefully before you place an order for porcelain enamel services.


25% Restocking fee will be charged on new parts that have been returned. Shipping is nonrefundable. **All Credits Must Be Used Within 6 months from issue date or they will be void.

No Return if new parts have been damaged or worn. If you order a part without sending in the required e-mail pictures first, there is no refund or exchange.


25% Processing fees will be charged on all cancelled orders.


Refunds for new or used parts must be received within 30 days or no credit will be issued. 25% restocking fee will be charged. Items are subject to inspection before eligible for full or partial refund credit. No credit on any damaged non-useable items. Shipping is non-refundable on all orders unless stated.



We reserve the right to refuse or cancel service or orders to anyone for

any reason not prohibited by law without explanation.


Chargebacks: Customers must attempt to return merchandise before

proceeding with a chargeback.


Not responsible for parts or orders left after 30 days unless previously arranged.

Prices subject to change without notice.


Parts, Service, Information ... Antique Stove Preservation.

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